Technical Support

VirtualBPO inbound call centers offer solutions that integrate stimulus package of technical support with 24*7*365 days. Our personalized technical support services with advanced technologies for knowledge management and automated support. Today IT help desk has expanded to the integrated services. Our company has proven its capabilities in strategic call center technical support for both onsite and offshore.

VirtualBPO help-desk provides a simple solution to businesses and organizations for their customer’s support and integration. We assist you through our software and various applications which has been developed and integrated for your customer’s interaction in getting your business. We track every customer’s request from start to completion and every request has been received and is being on your service for long term relationship.

» Up-sell/cross-sell purchases
» Corporate helpdesk support
» Troubleshooting calls
» Software problems
» Internet service problems
» Warranty or post-warranty support
» Computer hardware problems

How virtualBPO achieves this?

For entire customer’s requirements, we use our rigorous support, Intelligent and adaptable call routing for each call, customer and eventuality. The ability to convincingly outperform traditional and practices with highest efficiencies through Telephony and computing infrastructure. We also offer data warehousing and print fulfillment solutions for high volume of mailings (handling product returns and dispatching).

» Escalation Process
» Detailed Encounter Analysis
» Multi-language support
» Monthly reports with marketing segments
» Weekly reports with summary activities
» Customer can have remote control technicians PC for training purposes
» Customized database for customer tracking
» Technical supervisor availability
» Customized Interface Development
» Customized Agent Training
» System Management and Program Implementation
» File transfer and PC updating during a support session
» Remote control of customer PC without downloading software

Are you looking to outsource your inbound Technical Support?

We are prepared for choosing a right patron/partner for your virtual in-house operation. Knowing what you want and communicate upfront to build successful relationship with outsourcing partner. When you choose a perfect outsourcing partner for your right call center will act as your own sales department for your trustworthy, seamless and transparent way of catering to customers.