Inquiry Handling

VirtualBPO is established on extreme and profound matrix that builds “LONG-TERM RELATIONSHIP” though inbound call centers. Our inbound call center assists you in building and flourishing your business through online or offline. The purpose of having information centers handling all customer inquiries and prerequisite. Inquiry handling itself is a great technique to enhance your business in full swing. Company is dedicated and determined to enhance your customer’s relationship.

Now days it has the trend to hire best call center from low cost destinations for their in-house operations virtually. An incredible knowledge and understanding of the product and services of various businesses help us in promotion of leads and prospective patrons. A proposed segmentation and customer’s actual feedback quantifies the need of every customer. A complete set of programs are developed to deliver customer needs, consultations and their questionnaires.

Not just making a call and receiving a call but much more than just a Call Centre. With our gregarious and diligent services, we serve our customer with full swing. We have a separate “Quality Assurance Department” that handles all inbound call’s quality in real time. We compete in any critical circumstances and assist you in taking abreast with all your competitors.

» Telephone Response
» Website Response
» Email Response
» Handling Information Requests
» Multi-lingual Voice Response and interaction Fulfillment
» Full Assistance for Dealer, Agent or Distributor Locator

Technical Support

“Customer interactions are the new battleground for competitive advantage - woos, win and keep customers with consistently high quality interactions and increase customer experience, acquisition, and retention.”

Is your In-House customer support narrowing your focus from your core Business Activities that results in lagging your important Business opportunities or new network of customer, who could be “long term patrons” for your Business Development in real time?

Retaining the loyalty of existing customers and attracting new customers are necessary and a focal point that exist. We support and treat customers with full swing and receive an organizational structured beam that leads the industry.

» Escalation Process
» Detailed Encounter Analysis
» Multi-language support
» Monthly reports with marketing segments
» Weekly reports with summary activities
» Customer can have remote control technicians PC for training purposes
» Customized database for customer tracking
» Technical supervisor availability
» Customized Interface Development
» Customized Agent Training
» System Management and Program Implementation
» File transfer and PC updating during a support session
» Remote control of customer PC without downloading software